Who can benefit from Luxe Base?
Short answer EVERYONE.
What are the benefits of sleeping on a LUXE BASE silk pillowcase?
Please view our BENEFITS page to read all about LUXE BASE silk benefits for your skin, hair and health.
What size is a LUXE BASE silk pillowcase?
LUXE BASE pillowcases come in one size standard international/queen size 51cm x 76cm.
If you would like to see us include a different size range please feel free to contact LUXE BASE via email@example.com as we are always growing and would love your feedback.
How do I take care of my LUXE BASE silk products?
We recommend washing all our LUXE BASE silk products by hand or on a delicate cycle in a wash bag.
Please be sure to always use a ph neutral washing liquid and set the water temperature to cold. If this is not an option please ensure temperatures does not exceed 30C as it will damage the delicate fabric.
No need to use softener as it will leave a residue film on the silk fabric.
DO NOT BLEACH OR TUMBLE DRY.
It is recommenced to wash your pillowcase/eye mask every few days to ensure optimum product effectiveness and hygiene standards.
Can I iron my LUXE BASE pillowcases?
Yes, however be sure to have your iron on a cool setting and your LUXE BASE pillowcase turned inside out.
Do I have to have personalisation?
No it is entirely up to you, if you do not wish to have personalisation on your pillowcases simply leave the area blank.
Is the price lower if I wish not to have personalisation?
Our products remain the price with or without personalisation. Embroidery is a FREE optional add on.
What is MOMME?
Momme (mom-ee) is a Japanese word which defines a unit of weight measurement for real silk. Momme is often abbreviated as mm and illustrates the quality and density of the silk.
Where do you ship from and how long does it take?
LUXE BASE based in Metropolitan Melbourne, Australia and ships worldwide.
Please allow up to 2 business days for your order to be processed.
All embroidery orders are processed on Tuesday's and Thursday's. Please allow an extra 2 days for embroidery to be completed before shipping.
Standard shipping Australia: 2+ business days
Express shipping Australia: Next business day (Express items are generally posted out the same day or next day once order is placed)
International: 7-12 business days (may vary depending on your location)
Where can I purchase LUXE BASE products?
Directly through our website or at our selected stockist.
How can I become a stockist?
To register your interest in stocking LUXE BASE, please contact us at firstname.lastname@example.org or via our contact us page.
What is the return/exchange policy?
We pride ourselves on providing the best quality products and service by throughly checking each product for quality and consistancy prior to despatch.
Due to hygiene reasons, we do not offer returns or exchanges for change of mind.